Terms of Service
Last updated: 26 October 2026
Please read these terms before you create an account or pay. They apply to every use of Moltric.
1. Who we are
These terms are an agreement between you and MOLTRIC LTD, company number 517359857, Beit Hillel 6, Tel Aviv, Israel ("Moltric", "we"). Contact: support@moltric.ai.
2. Accepting these terms
You accept these terms when you tick the box "I have read and accept the Terms of Service and the Privacy Policy" before you create an account or pay, or when you use an account. If you accept on behalf of a company, you confirm you are allowed to bind it. Our Privacy Policy is part of these terms.
3. Business customers only
Moltric is sold only to businesses and organisations, not to consumers. You confirm you are acting for a business. Consumer-protection rules that apply only to consumers, such as consumer cancellation rights, do not apply to these terms.
4. The service
Moltric is a cloud platform (software as a service) for sales and customer service teams. Through the console at app.moltric.ai you can:
- set up AI voice agents that make and answer phone calls for your business, following your script;
- hand a call to a person on your team;
- keep a customer list (CRM), call recordings where you turn them on, transcripts and summaries;
- book, move and cancel meetings in your own connected calendar;
- send messages to your customers where you connect those channels.
What your account includes depends on the package you buy. We run the service with trusted third-party providers (hosting, telephony, speech and language processing). We may improve or change features; we will not materially reduce a paid feature during a period you already paid for.
5. Your account and your team
You keep sign-in details secret and are responsible for what happens under your account. You decide who on your team gets access and with what rights. Tell us at once at support@moltric.ai if you suspect misuse.
6. Calling laws are your responsibility
You decide whom your agents call, when and what they say, so you alone are responsible for following the laws of every country you call into and from. In particular you must:
- have a lawful basis or consent to call or message each person, and keep a record of it;
- not call anyone on a do-not-call list that applies to you, and stop calling anyone who asks you to;
- call only at the hours the local law allows;
- tell people that they are speaking with an AI agent and, where the call is recorded, that it is recorded, wherever the law requires it - the console has settings for both notices, and you are responsible for turning them on where needed;
- obtain the consent the law requires before recording, including the consent of every party where that applies;
- show a caller ID you are entitled to use.
We may give you tools that help (notices, opt-out records, calling hours), but using them correctly is your responsibility.
7. What you may not do
You may not use Moltric to:
- defraud, mislead, threaten or harass anyone, or make spam calls or send spam messages;
- pretend to be another person or company, or use a voice or caller ID you have no right to;
- clone a real person's voice without that person's written consent;
- collect card numbers, bank details, government ID numbers or health information on a call, unless we agreed it in writing;
- break any law, or infringe anyone's rights;
- copy, resell or reverse-engineer the service, overload it, or try to get around its limits or security;
- use it for emergency services or any use where a failure could cause death or injury.
8. Your content and your customers' data
Your content stays yours: your scripts, customer lists, recordings, transcripts, messages and calendar entries. You give us only the permission we need to run the service for you. For personal data about your customers we act as your processor, on your instructions, as described in the Privacy Policy.
- We do not sell your content, use it for advertising, or use it to train AI models.
- Call recordings are kept for 60 days and then deleted automatically, unless the law requires a longer period.
- You may ask us for a copy of your data, or ask us to delete it, at any time (see our Data deletion page).
- We may use counts and statistics that identify no person or business to measure and improve the service.
9. Privacy and card details
We handle personal data as set out in the Privacy Policy.
We undertake not to pass the customer's credit card details to any third party. Card details are entered only on the secure payment page of our licensed payment provider, which meets the PCI DSS card-security standard. Moltric does not see or store full card numbers.
10. Fees and payment
- Prices are those shown on the price list when you buy. All prices and charges are in US dollars (USD). VAT or sales tax is added where the law requires it.
- You pay in advance by card on our payment provider's secure page. Each payment issues a tax invoice and receipt.
- Credit pays for call minutes and messages as you use them. When your credit reaches zero, calls stop until you add more. The smallest top-up is USD 10.
- Your first top-up of at least USD 10 earns a one-time bonus of USD 10 in credit, once per customer. Bonus credit is never refunded or paid out.
- A monthly licence renews each month on the day you bought it and is paid from your credit.
- You can see your balance and usage in the console.
11. Delivery
Moltric is software delivered online; nothing is shipped. Access is immediate: an account opens as soon as you confirm your email address or, when you buy a package, as soon as your payment is confirmed - usually within minutes - and we email you the link to sign in. Credit you add is available as soon as the payment is confirmed.
12. Cancellation and refunds
- Monthly licence: you may cancel at any time by email to support@moltric.ai. It ends at the end of the month already paid; the rest of that month is not refunded.
- Credit: ask by email to support@moltric.ai within 14 days of buying it. Credit not yet used is refunded within 14 days of your request, to the card you paid with.
- Credit after 14 days is not refunded, but it does not expire while your account is open.
A payment charged by our mistake is always refunded in full. When we end the service without your fault, we refund unused credit and the unused part of a paid month.
13. Suspension and termination
- We may suspend an account at once, fully or in part (for example one agent or one number), when we reasonably believe it breaks section 6 or 7, puts the service or other people at risk, or when the law requires it. We tell you why, unless the law forbids it.
- Calls stop when credit runs out (section 10). Your data is not touched by a stop for non-payment.
- Either side may end the agreement if the other seriously breaches it and does not fix the breach within 14 days of written notice.
- When the agreement ends, you can ask for a copy of your data within 30 days; after that we delete it, except what the law requires us to keep.
14. Warranties
We provide the service with reasonable skill and care. Beyond that, it is provided "as is": we do not promise it will be uninterrupted or error-free, or that an AI agent will never say something wrong. You are responsible for checking your agents' scripts and results, and for testing an agent before it calls real people.
15. Limitation of liability
- Neither side is liable for lost profits, lost business or indirect damage.
- Our total liability under these terms is limited to the fees you paid us in the 12 months before the claim, or USD 100 if that is higher.
- These limits do not apply to fraud, wilful misconduct, your breaches of sections 6 and 7, your payment obligations, or anything the law does not allow to be limited.
16. Indemnity
You will defend and compensate Moltric against claims by others that arise from your calls, messages, scripts, customer data, or a breach of sections 6 or 7.
17. Law and courts
These terms are governed by the laws of the State of Israel. The competent courts in Tel Aviv-Jaffa have sole jurisdiction.
18. Changes to these terms
We may update these terms. We email you at least 30 days before a change takes effect; a change the law requires may take effect sooner. If you do not accept a change, you may cancel before it takes effect and receive the refund in section 12 for unused credit.
19. Contact
MOLTRIC LTD, Beit Hillel 6, Tel Aviv, Israel - support@moltric.ai
20. General
These terms, the price list and the Privacy Policy are the whole agreement. If a court finds part of them invalid, the rest stays in force. Neither side is liable for delays caused by events beyond its reasonable control. You may not transfer this agreement without our written consent.
Parts of these terms are adapted from the Common Paper Cloud Service Agreement, version 2.1, used and changed under the CC BY 4.0 licence.